Windows Remote Support - By Appointment Only




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Download Windows Support

A solution for immediate technical support needs

Local Service and National Service


Remote Desktop Support that allows Jay Abrams’s MacCare to perform quick response to a clients technical issues over the internet.

MacCare's Remote Support is technology that allows me to control or observe your computer over the internet.

A perfect solution to quick fixes of problematic behavior to get your machine running properly. This is similar to being onsite yet allows solutions to scheduling conflicts and immediate customer needs.


    Remote Support appointments can be made to accommodate a pressing

     issue that might have to be put off till an onsite appointment is arranged

    Using Remote Support affords the client a way to resolve general issues that may not requireonsite


    Remote Support technology is an internet solution with a small installation component that you control.

    It allows me to access and control your computer

    so that I can fix a behavior or problem that is concerning you.

    Remote Support allows me to access your computer with a personal request that you make.

    In addition, after the request is made it only allows me to access your computer with your permission.

    A window will appear on the desktop when I have accessed your computer

     with a button that allows you to disconnect at any time. This is a feature that gives you control.

    You can feel comfortable knowing that no access can be made without your permission.

    Remote Support allows me to work anywhere there is a high speed internet connection.

    Remote Support is available  for Windows 7; Windows Vista; Windows XP; Windows 2000; 

    using broadband internet connections

    Appointments are arranged in advance by email or phone.

    The client downloads the application above: Request MacCare Remote Support

    This takes a very short time less than two minutes in many cases.

    To request information on Remote Support • call or email Jay Abrams's MacCare

The Apple Consultants Network (ACN) is group of independent consultants that are trained and tested in Apple technologies. In order to be a member of the ACN; the person or organization must be certified and keep current on Apple certifications. The member must pass rigorous testing to become a certified member of the ACN. The ACN was a group created by Apple Computer as an elite group of consultants, currently about 1500 strong in North America. ACN members are the only consultants recommended at Apple Stores and on the Apple website.
Jay Abrams, MacCare has been a certified member of the Apple Consultants Network since 1999
 The Apple Consultants Network is your best source for Apple-certified, independent technical professionals focused on delivering professional services and support on all Apple platforms.
Apple technologies offer many great solutions whether you’re at home, at work, or on the go. When you have a project in mind or simply need some help to get you started on the right path, we have local experts ready to help. 
Only ACN members are sanctioned to use the Apple Logo below on their business collateral.


Please click here for reviews of MacCare

iPhoto Preservation

iPhoto: Protect and Preserve your photo assets



      iPhoto is an impressive application; for years Mac users have embraced it's simplicity to create a safe haven for their digital library; thousands of personal photos meant to span decades.


     The iPhoto Library is a great application; easy to use with specific tools to help you position your photos through albums and events. It's power is to provide intuitive organizational creativity to archive your photos for generations. 
     It is important to put your iPhoto Library in perspective. The photos you have taken over the years chronicle your life, your family and your interests. Your iPhoto Library is however residing on your hard drive. Your hard drive is at risk every day from drive failures as well as loss due to theft, fires and flooding. It is very clear to most of us that losing your iPhoto Library would be a huge loss. Now is the time to think about how to preserve your photo assets. 
 Archive, Preserve and Protect
    You should archive your photos in a way that will protect the most important images. It can be done in many ways and there is no best case scenario. You need to find the solution for your particular needs. 
Create a hard or soft cover book on the internet


 1.  Apple's iPhoto app can create a book., and other sites give you the tools to do this on your own as well. There are templates that allow you to create interesting placements and add text so you can annotate the event. 
Make a Book

2. Go to the local camera store! Your digital photos can be brought to the store in many ways such as a flash drive, CD or DVD. Pick out your best 100 photos on a regular schedule and print them. You can print them individually and create your own personal photo albums or scrapbooks. Think archival!
Make sure you write names on them for future generations. You will need to use acid free ink and make sure to write so it does not indent the paper. Archival prints can have a lifespan of 65 or more years when printed on semi-matt stock. Bordered prints are great because you can write on the border without hurting the photo. Create a photo album that will last for generations; given as gifts or preserved as a chronicle of your life's work or family history.
Click here for an article on  Photo Preservation 
 3.  Export your photos out of iPhoto on to CD, DVD or BluRay media. This is a good solution as well but remember that technology is continually evolving. One day you will need to re-archive your CD's and DVD's to newer technology. Currently CD's and DVD's have been the standard we have chosen to archive, store and share our photos. New cloud based solutions and more powerful servers have allowed many companies to eliminate CD's and DVD installs. It may not be long before CD type media will be eliminated altogether similar to record albums, cassettes and video tapes.
Note: CD, DVD and BluRay media are also at risk as one scratch on the "top" of the media can render a disk unusable - forever!
4. Backup to the Cloud 
    Ok, it was bound to be mentioned. The cloud servers are a solution. You can implement a cloud solution for about $50 a year to protect all your data including your images. are two examples of cloud based backup. One concern may be the expectation that the company's cloud servers will always be there. I am not sure that we can trust that a company will not go out of business, have a huge disaster or simply lose your data. So, with that said cloud based servers are minimally a transitional backup solution you can use till you have completed your books, photo albums and scrapbooks.
In Conclusion, you need to think about your digital lifestyle. You may never have a computer hard drive fail. The iPhoto library you have today may go from computer to computer throughout your life, your children's lives and beyond. But what if it doesn't? Be prepared to make sure you have done all you can to preserve your history so future generations can enjoy your history as much as you have.

Pre sales Consulting

No Cost Pre Sales Consulting
     When you are ready to install a new application, operating system or make a major computer purchase - contact me!  I can evaluate your choice to make sure that it the right one the first time. Save time and money by letting me help you make the right choice.